GENERAL DISCLAIMERS: FREE DISMISSAL ASSESSMENTS

You are about to submit your personal information to Employee Dismissals so that one of our Dismissal Claims Consultants can conduct a complimentary assessment of your circumstances with a view to potentially offering our services to you. Any personal information you supply will be handled in accordance with our Privacy Policy which is outlined below. This service is available only to those employees who have been dismissed. Employees who are still employed but who have concerns or issues in relation to their employment, should book a Priority Advice Conference using our online portal.

By submitting your personal information to us through our website and/or over the telephone and/or by schedulng an appointment with one of our Dismissal Claims Consultants, and/or over the telephone, you:

  • consent to the use of your personal information as contemplated in our Privacy Policy;
  • agree that, in providing your personal information to us, you are not lodging any claim to dispute your dismissal, are not entering into any contract with Employee Dismissals and we are not under any obligation to provide any service to you unless and until we have (i) completed a complimentary assessment of your case; (ii) made an offer in writing to represent you; and (iii) you have agreed to and returned a signed and dated copy of our terms of engagement;
  • acknowledge that Employee Dismissals is proudly independent and is not affiliated with, endorsed or authorised by any trade union, Government agency, commission, court or tribunal;
  • acknowledge that we may discuss paid services offered by Employee Dismissals, including potential representation by Employee Dismissals as your paid agent pursuant to the Fair Work Act 2009 (Cth.), and that there is no obligation to engage us as your paid agent or to otherwise engage us to provide any service to you; and
  • acknowledge that services provided by Employee Dismissals, its employees and service providers are not legal in nature and are not to be construed as legal advice or legal representation.

GENERAL DISCLAIMERS AND TERMS: PRIORITY ADVICE CONFERENCES

You are about to submit your personal information to Employee Dismissals so that one of our Dismissal Claims Consultants can conduct a Priority Advice Conference with you by telephone or videoconference, to assist you in responding to concerns your employer has raised with you, or to provide industial relations advice concerning your ongoing employment. The duration of the Priority Advice Conference will be either 30 minutes or 60 minutes (depending on the service booked and paid for) plus an additional 15 minutes which your Dismissal Claims Consultant will utilise to review any documentation or informtion provided by you prior to the scheduled commencement of the Priority Advice Conference. Any personal information you supply will be handled in accordance with our Privacy Policy which is outlined below.

By submitting your personal information to us through our website and/or over the telephone and/or by schedulng an appointment with one of our Dismissal Claims Consultants, and/or over the telephone, you:

  • consent to the use of your personal information as contemplated in our Privacy Policy;
  • agree that, in providing your personal information to us, you are not lodging any claim to dispute your dismissal;
  • acknowledge that we are not under any obligation to provide any further service to you beyond the conclusion of the Priority Advice Conference unless and until we have (i) completed an assessment of your case; (ii) made an offer in writing to represent you; and (iii) you have agreed to and returned a signed and dated copy of our terms of engagement;
  • acknowledge that Employee Dismissals is proudly independent and is not affiliated with, endorsed or authorised by any trade union, Government agency, commission, court or tribunal;
  • acknowledge that services provided by Employee Dismissals, its employees and service providers are not legal in nature and are not to be construed as legal advice or legal representation; and
  • agree that, whilst Priority Advice Conferences may be rescheduled at any time and for any reason, refunds will only be provided if you are entitled to a refund under the Australian Consumer Law.

PRIVACY POLICY

You need not disclose your identity to us in order to use this website. This website does not use “cookies” or “web bugs”. This website does not collect personal information about people who access the website, except where personal information is voluntarily supplied, such as when you submit a form on our website or when you schedule any type of consultation with us using any online booking portal utilised by us from time to time, or you provide your personal information to our staff or service providers over the telephone. Our server may automatically record details about any computer used to access the website (such as the IP address, domain name and browser type), the date and time of access, and details of the information downloaded. This information is used for internal statistical purposes and to improve this website. Any other information supplied to us (for example if you send us an email) is treated in accordance with our Privacy Policy below. Any information provided on our website is only for general advice purposes.

Privacy at Employee Dismissals

Employee Dismissals provides industrial relations consultancy services to individuals in Australia. It has offices in Adelaide, Brisbane, Melbourne, Sydney and Perth. It is an Australian proprietary company with members’ liability limited by shares. Its Registered Office is situated at Level 8, 220 Collins Street, Melbourne VIC 3000.

This policy describes the way that Employee Dismissals collects, holds and discloses information about individuals. We may vary this policy from time to time; the most recent version can always be accessed here on our website.

Protecting confidential information is fundamental to our relationship with our clients and to our business. All information received in connection with a client matter is subject to strict duties of confidentiality. We will not disclose that information except as authorised by the client or as contemplated by this policy.

Separate guidelines also apply to information held in relation to our own people.

What kinds of information do we hold?

When you register your interest in or enquire about a service provided by Employee Dismissals, we collect information that is reasonably necessary to be able to provide you with those products or services. For instance, we may ask for the following kinds of information:

  • name, address, date of birth, employment, bank account and contact information;
  • information about your dealings with us and your former employer/s; and
  • information which might be relevant to whether a person’s dismissal might be unfair and/or discriminatory, including family and health information.

If you do not give us any of the personal information which we ask you for, it may affect our ability to provide a service to you.

Why do we collect, hold, use and disclose personal information?

The main reason we collect, use, hold and disclose personal information is so we can provide you with services (including where applicable, third party products and services) and to help us run our business. This may include:

  • checking your eligibility for the service;
  • assisting you where online applications are not completed;
  • providing you with a quote for the service;
  • providing the service;
  • helping you manage the service;
  • helping us develop insights and conduct data analysis to improve service delivery, enhance our relationships with our clients, employees and contracted service providers, and to effectively manage risks; and
  • understanding your interests and preferences so we can tailor digital content.

How do we collect personal information?

We collect most personal information directly from you over the telephone or electronically, for example, when you interact with our website by completing a webform, or by scheduling an appointment with us using the online appointment booking portal accessible through our website.

Sometimes we collect personal information about you from other people or organisations, for example from a commission, court or tribunal, or from your former employer and/or former co-workers, in the event that you instruct us to lodge (or represent you in a claim that has already been lodged) against your former employer to dispute your dismissal.

Use and disclosure of your personal information

We use your personal information for the purposes for which it was collected and related purposes (which are normally obvious when we collect it), including to:

  • market and provide our services to you, our clients and/or prospective clients, to manage and account for the services, and to improve the services;
  • manage our relationships with you, our clients and our service providers; and
  • facilitate our internal business operations, including to fulfil our legal requirements, undertake research into dismissal trends, and to canvass new business opportunities within Employee Dismissals and other entities with whom we do business.

We may disclose personal information for the purposes for which it was collected, and also:

  • to any person or organisation where necessary or desirable in connection with our provision of industrial relations services, such as to the client, regulatory authorities, commissions and tribunals (where you instruct us to lodge a claim against your former employer or otherwise interact with us by utilising or attempting to utilise any service provided by us) or other advisors, employees or contractors (whether in Australia or overseas);
  • within Employee Dismissals and related entities;
  • to any person or organisation whatsoever (including, for the avoidance of doubt, any member/s of the public, consumer protection regulators) and through the use of any forum whatsoever where necessary or desirable to do so in connection with responding to any assertion or claim communicated by you or any third party in any forum whatsoever that relates in any way to our interactions or alleged interactions with you or any third party in connection with your case (such as members of a tribunal, your former employer, witnesses, etc.). For example, if you or any third party (regardless as to whether the third party acted with or without your authority) should publish and/or in any way communicate, a statement/s alleging that we provided you with poor service or that we mishandled your case, we shall be entitled to disclose and/or publish your personal information and information concerning our interactions with you and/or others, in the course of providing a detailed response to the allegations and/or statement/s;
  • on a confidential basis to external service providers (whether in Australia or overseas) so that they can provide legal, financial, administrative, claims handling functions, software or other services in connection with the operation of our business, for example our solicitors, photocopy and administration services providers, claims management and litigation service providers, financial institutions, and call centres; and
  • as required by law and/or with your consent.

For the avoidance of doubt, we may use and disclose your personal information in jurisdictions other than the one in which it was collected.

Disclosure of personal information for marketing

We may use your personal information to directly offer you services that we believe may be of interest and value to you. We will not do this if you tell us not to. These services may be offered by Employee Dismissals by various means, including by mail, telephone, email, SMS or through social media or targeted advertising. We may engage a third party marketing services provider (whether in Australia or overseas) to offer services to you on our behalf.

If you do not want to receive marketing offers from us, please contact us using the contact details below.

Overseas disclosure of personal information

Following the introduction of a mandatory data retention and access regime by the Australian Government in 2015, any email correspondence sent to or received by Employee Dismissals from any third party may be stored in secure data centres located outside Australia.

We may disclose your personal information to a recipient located outside Australia. For example, this may include agents, contractors and contracted service providers operating overseas. All agents, contractors and contracted service providers are subject to strict confidentiality obligations.

Information security

We take reasonable steps to protect all information which we hold (including your personal information) from misuse, loss, unauthorised access, modification or disclosure.

Much of the information we hold about you will be stored electronically in the secure data centres of our contracted service providers (including cloud storage providers), and some of these data centres are located outside Australia. Information which is stored in electronic form requires logins and passwords.

We use physical and electronic security measures to protect the security, confidentiality and integrity of the personal information we hold both in Australia and overseas. All employees and contractors with access to confidential information are subject to confidentiality obligations.

Resolving Concerns and Complaints

You may request access at any time to personal information we hold about you. We may charge you a fee where access is provided. We may refuse to provide access if the law allows us to do so.

If you have a question or complaint about how your personal information is being handled by us or our contracted service providers, please contact us using the contact details provided below. Our Client Advocate can conduct an investigation into your complaint or a review of your matter.

All requests for access/corrections to your personal data, and any questions or complaints regarding your matter, should be directed to our office as follows:

Compliance Manager, Employee Dismissals, Level 8, 220 Collins Street, Melbourne VIC 3000, Australia.